1. Overview
Paradigm Wave LLC DBA ParaWav AI (“ParaWav AI,” “we,” “us,” and “our”) respects your privacy and is committed to protecting it through compliance with this Privacy Policy (“Privacy Policy”). This Privacy Policy describes how we collect and use your Personal Information when you visit our website, you communicate with us, or we otherwise process your Personal Information (collectively, the “Platform”), except as specified below with respect to our role as a processor.
This Privacy Policy does not apply to data subjects of our customers whose Personal Information we may receive pursuant to services we provide to our customers. Our customers use our platform to store and process their own customers’ Personal Information, such as to: (i) create their own websites and applications; (ii) offer or provide their own products and services; (iii) send electronic communications; and (iv) otherwise collect, use, share or process Personal Information.
In these cases, we act as a processor and service provider when providing these services to our customers (the “Processor Services”). When you give your data to one of our customers or when we collect your Personal Information on their behalf in connection with our Processor Services, our customer’s privacy notice, rather than this Privacy Policy, will apply to our processing of your Personal Information.
Please read this Privacy Policy to understand our policies and practices regarding your Personal Information and how we will handle it. If you do not agree with our policies and practices, do not use the Platform. By accessing or using the Platform, you agree and consent to this Privacy Policy.
2. Information That ParaWav AI Collects About You
We collect information about you (“Personal Information”):
- Directly from you when you provide it to us. When you subscribe to a newsletter, create an account, make a purchase or request information from ParaWav AI, we may ask for things like your name, contact (including email address and phone number), billing, shipping and communication information, and account ID or credentials in order to fulfill your request. If you set up an appointment with us through the Platform, attend a trade show or event, or otherwise contact us, you may also provide similar information. If you submit any Personal Information about other people to us or to our service providers, you are responsible for making sure that you have the authority to do so and to allow us to use their Personal Information in accordance with this Privacy Policy (for example, by you obtaining their consent).
- From third parties. We may obtain information through marketing partners (such as advertising and marketing companies, marketing affiliates, and social media platforms), vendors (such as data set and information vendors), and suppliers and other third parties (such as hosts or vendors at events or trade shows, public database providers, or research partners). This information can include, for example, your name, contact information, professional information, and content that is publicly available. We might also obtain information through a partner, or co-create datasets with a partner, as part of our business operations.
- Automatically when you use our Platform. We collect information about how you interact with the Platform including information about your device (such as IP address and other technical information about your device), the actions you take on our Platform, and through the use of cookies, pixel tags, and similar technologies (collectively, “cookies”).
3. How ParaWav AI Uses Information It Collects About You
We use Personal Information that we collect about you or that you provide to us for the following purposes:
- For Functionality and Development of the Platform. We use information to provide, offer, personalize, and improve the Platform, measure usage, diagnose issues, provide security features, and identify trends. We may use cookies to help our websites and the Platform operate, work more efficiently, and provide analytic information.
- To Provide AI Features. Some Platform features may leverage artificial intelligence (“AI”) tools to enhance performance capabilities. Our use of AI is designed to provide direct services to you. We do not use your Personal Information to train generalized, public AI models. We may work with specialized AI subprocessors and limit their use of your data to providing the specific service you are using.
- For Customer Support. We use your Personal Information to provide you with customer support for the Platform.
- For Business Operations. We use information to operate our business; for example, accounting, auditing, billing, reconciliation, collection activities, or to comply with contractual obligations.
- To Communicate. We use contact information to communicate with you about the Platform and your account, respond to requests, send alerts (including security updates and policy changes), and send marketing or informational materials consistent with your preferences. We may also conduct surveys or research where you may choose to share information.
- To Protect and Secure the Platform. We may use information for fraud monitoring and prevention or cybersecurity efforts.
- For Advertising and Marketing. We may use Personal Information to provide personalized content, verify eligibility for offers, engage in targeted advertising, and measure campaign effectiveness, consistent with applicable law and your preferences.
- For Statistical Purposes to Improve the Platform. We may compile Platform statistics to understand user needs and improve overall experience.
- For Legal, Regulatory, and Compliance Purposes. We may use Personal Information to comply with legal obligations and protect legal rights.
LEGAL BASIS FOR OUR USE: Certain laws require us to identify a valid legal basis before we process Personal Information. Depending on context, we may process Personal Information where: (i) you consent; (ii) processing is necessary to perform a contract; (iii) we have a legal obligation; or (iv) processing is in our legitimate interests and not overridden by your rights. If you have questions, contact us at [email protected].
4. How ParaWav AI Protects Your Information
We design our Platform to provide reasonable and appropriate administrative, technical and organizational security measures to protect your Personal Information against risks such as loss, destruction, and unauthorized access, alteration, use or disclosure. We require suppliers and vendors to apply similar protections when they access or use Personal Information that we share with them. No technology, data transmission or system can be guaranteed to be 100% secure. If you believe your interaction with us is no longer secure, please notify us at [email protected].
5. When ParaWav AI Shares Your Information
We may disclose Personal Information with the following categories of third parties:
- With Affiliates and Subsidiaries. For purposes consistent with this Privacy Policy.
- With Service Providers. Authorized vendors/suppliers for services like hosting, data analysis, IT, auditing, customer service. Contracts limit use and protect Personal Information.
- With Partners. For marketing/promotions, joint products, integrations, or services (including affiliate referral programs, where applicable).
- For Advertising and Marketing. To deliver and measure advertising/marketing, consistent with your preferences.
- Connections to Third-Party Services. If you connect third-party services, their policies apply.
- Sales, Mergers & Acquisitions. In connection with business transactions where permitted by law.
- Legal Purposes. If required by law or in response to lawful requests.
- At Your Direction or With Your Consent. Where you consent or direct us.
We do NOT share your phone number or opt-in consent with third parties unless we’ve received your express written consent to do so.
6. Data Retention
We retain Personal Information only as long as reasonably necessary to fulfill the purposes we collected it for, including to satisfy legal, regulatory, tax, accounting, or reporting requirements and other purposes described in this Privacy Policy. We may retain Personal Information longer in the event of a complaint or if we reasonably believe there is a prospect of litigation.
To determine an appropriate retention period, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means, and applicable legal requirements. In some circumstances you can ask us to delete your data as described in the legal rights sections below.
7. Information From Children
We do not knowingly collect, use, disclose, sell, or share Personal Information from children under 16. If we learn that we have collected the Personal Information of a child under 16 we will take steps to delete the information as soon as possible. If you are under 16, do not provide any information about yourself to ParaWav AI.
8. Links to Other Websites and Services
We are not responsible for the practices employed by websites or services linked to or from the Platform, including the information or content contained therein. This Privacy Policy does not address, and we are not responsible for, the policies and practices of third parties not operating on our behalf.
9. Do Not Track
Some browsers incorporate a “Do Not Track” (“DNT”) feature that signals to websites and online services that you do not want to be tracked. At this time, the Platform does not respond to DNT signals.
10. Your Legal Rights
ParaWav AI respects your rights related to your Personal Information. Depending on where you live, you may have rights to request access to, correction of, or deletion of your Personal Information, and to make additional choices such as the kinds of marketing materials you receive. If your jurisdiction does not appear on a list below, you may still have privacy rights—contact us at [email protected] to learn more.
11. European Privacy Rights
If you are in Europe, you may have rights under the GDPR, the UK GDPR, or Swiss nFADP, including access, portability, correction, deletion, objection, restriction, withdrawal of consent, and the right to complain to your supervisory authority. You can exercise rights by contacting us at [email protected].
If you request deletion, we may still need to retain certain information for recordkeeping, compliance with law, or to complete transactions started prior to your request.
12. U.S. Privacy Rights
Residents of certain U.S. states may have additional rights, including rights to opt out of sale/share/targeted advertising (as defined by applicable state law), access, correction, deletion, non-discrimination, and appeal. ParaWav AI does not sell your Personal Information for money; however, some laws may consider certain disclosures for advertising as a “sale” or “share.” You can contact us to exercise rights at [email protected].
We may request information to verify your identity before fulfilling certain requests.
13. Australian Privacy Rights
This section is addressed to Australian residents only. You may request correction of your Personal Information and may have a right to obtain a copy of your Personal Information. We may charge a processing fee where permitted by law. For complaints, contact us at [email protected]. If you are dissatisfied, you may contact the Office of the Australian Information Commissioner.
14. Canadian Privacy Rights
This section is addressed to Canadian residents only and provides more information under PIPEDA. You may request correction, access, and a copy of your Personal Information by contacting us. If we deny a request, we will explain why. If you provided consent, you may withdraw it at any time (without affecting prior lawful processing or processing under other legal bases).
15. International Data Transfers
ParaWav AI is based in the United States and may process and store Personal Information in the United States and other countries where we, our affiliates, or our service providers operate. As a result, your Personal Information may be transferred to countries that may have different data protection laws than your country of residence.
We transfer information internationally to operate efficiently, improve performance, and create redundancies that help protect information in the event of an outage or other problem. When we transfer Personal Information, we take steps designed to ensure the information is processed in accordance with this Privacy Policy and applicable law. Where required, we use appropriate safeguards such as contractual protections (including standard contractual clauses), and we may rely on other lawful transfer mechanisms recognized by applicable data protection laws.
If you have questions about our international transfers or the safeguards we use, contact us at [email protected].
16. Data Privacy Framework
Where applicable, ParaWav AI may participate in or align its practices with recognized international data transfer frameworks and principles that support compliant cross-border transfers of Personal Information. If ParaWav AI adopts a relevant framework certification or mechanism in the future, we will update this Privacy Policy to reflect the scope of that participation, the types of Personal Information covered, and how individuals can submit inquiries or complaints related to our handling of Personal Information transferred under that mechanism.
For questions, contact [email protected].
17. Privacy Policy Updates
We may change this Privacy Policy at any time, at our discretion. We will notify you of changes if required by law. Your continued use of the Platform after changes become effective is deemed acceptance of those changes.
18. How To Contact Us About This Privacy Policy
To ask questions about this Privacy Policy and our privacy practices, contact us at [email protected].
Paradigm Wave LLC DBA ParaWav AI
ATTN: Legal Department
