Terms of Service

Agreement Structure

Once accepted, these Terms, together with our Privacy Policy and any additional agreements incorporated by reference (including, where applicable, a Data Processing Addendum (“DPA”) and/or affiliate terms) (collectively, the “Terms”), form a binding legal agreement between you (or the entity you represent) and Paradigm Wave LLC DBA ParaWav AI.

If you do not agree, do not create an account and do not access or use the Platform. You will be deemed to have accepted these Terms if you access, use, subscribe to, or otherwise interact with the Platform.

We may modify these Terms at any time. Changes are effective when posted. Your continued use after changes are posted constitutes your acceptance of the updated Terms.

ParaWav AI provides the Platform for business use only and without any promise of exclusivity. Our customers, users, contractors, partners, affiliates, and other participants are not our employees unless explicitly stated in a separate written agreement.

ParaWav AI is not responsible for your interactions with your customers (or their reliance on your content, offers, or services), other than providing access to the Platform. You acknowledge you are responsible for implementing your own terms and policies to govern your relationship with your end users.

1. Use of the Platform

1.1 Restrictions

You must be at least 18 years old to use the Platform. By accepting these Terms, creating an account, or using the Platform, you represent you are at least 18 years old. You may not use the Platform or Services if you are an employee, partner, director of a competitor, or intend to access the Platform to compete, reverse engineer, or otherwise misuse the Platform.

1.2 Platform Account Ownership

Your use of the Platform is conditioned on providing complete, current, and accurate information. The Platform is intended for business use or use in connection with a trade, craft, or profession. The individual who accepts these Terms is the owner of the Platform account unless the individual is acting on behalf of a business entity; in that case, the business entity is the owner.

In the event of an account ownership dispute, ParaWav AI may request documentation to determine the rightful owner. ParaWav AI is not obligated to act as an arbiter of disputes. Our determination, in our sole discretion, will be final and binding. In evaluating ownership, we may consider:

• (a) the identity of the individual/entity that consistently paid fees;
• (b) the identity of the account creator;
• (c) verifiable government-issued documentation demonstrating ownership of the business entity;
• (d) a court order or binding settlement; and
• (e) any other evidence we deem relevant.

We may disregard any documentation we believe is fraudulent or unreliable. If we cannot reasonably determine the rightful owner, or disputing parties fail to provide a resolution, we may suspend or terminate the account until the parties reach a written agreement or a court issues an order resolving the dispute.

You agree to defend, indemnify, and hold ParaWav AI harmless from claims, liabilities, and expenses (including reasonable attorneys’ fees) arising from our resolution of an ownership dispute. You waive claims against ParaWav AI arising from our management of your account and dispute handling.

1.3 Intended Use; Prohibited Uses

You and your customers may use the Platform only for lawful purposes and in accordance with these Terms. You agree you and your customers will not use the Platform in a manner that violates any applicable law or regulation, or engage in prohibited uses described in these Terms (including Exhibit A).

ParaWav AI may monitor Platform use. If we determine, in our sole discretion, that an account or sub-account is engaged in suspicious activity, violates law, or breaches these Terms, we may request that you suspend or terminate such access. You agree to comply promptly. Failure may result in suspension or termination of your account.

You represent and warrant that: (i) you and your customers will maintain all necessary licenses and permissions; (ii) you are responsible for your actions and those of your employees/agents/customers; (iii) you will not misrepresent the Platform; (iv) you will ensure users with access are bound by terms at least as restrictive as these Terms; (v) you own or control all rights to content you provide; (vi) you will reasonably cooperate with lawful information requests; (vii) you will not provide access to competitors; (viii) you will not reverse engineer, decompile, or disassemble; (ix) you will not remove proprietary notices.

1.4 Compliance

You are solely responsible for your use of the Platform, including: (a) the integrity of any data and content you provide; (b) securing and maintaining proper insurance as required; and (c) compliance with applicable laws and regulations, including but not limited to privacy laws and rules (e.g., GDPR, CCPA/CPRA, VCDPA, CPA, UCPA, CTDPA), marketing laws (e.g., TCPA, TSR, CAN-SPAM, CASL), accessibility laws, and industry rules and standards as they apply to your business.

ParaWav AI provides technology tools and does not provide legal, tax, accounting, or professional advice. You are solely responsible for determining and meeting your compliance obligations.

1.5 Privacy

By using the Platform, you consent to our collection and use of information in accordance with our Privacy Policy, which is incorporated by reference. You acknowledge we have no responsibility or liability for deletion or failure to store information or content maintained or transmitted on or through the Platform.

If you provide your customers access to the Platform, you must implement and enforce your own terms and privacy policy that provide protections at least equal to those described herein, and obtain all required consents from your customers and end users.

1.6 Data Subject Rights Management

You are solely responsible for responding to data subject rights requests from your customers and end users (including access, deletion, correction, portability, restriction, and objections). You must maintain procedures to receive and respond within legally required timeframes.

If ParaWav AI receives a request directly from your customers or end users, we may direct such request to you. You agree to promptly respond and fulfill the request in accordance with applicable law. You will indemnify and hold ParaWav AI harmless from claims arising from your failure to properly respond.

1.7 Data Breach Notification

You are solely responsible for complying with data breach notification obligations applicable to your business and the personal data you control. If you discover or are notified of a security incident affecting personal data processed through the Platform, you will promptly investigate, remediate, determine notification obligations, make legally required notifications, and bear associated costs. Nothing here limits ParaWav AI’s obligations for incidents for which ParaWav AI is directly responsible, if any.

1.8 Data Retention and Deletion

You are solely responsible for establishing retention periods and deletion procedures for personal data you process through the Platform. You agree not to retain personal data longer than necessary and to delete/anonymize as required by applicable law or customer requests.

1.9 Login Credentials and Security

You are responsible for maintaining confidentiality of login credentials, including API keys. You are responsible for all uses of your account. Notify us immediately of unauthorized use. Accounts are non-transferable. You agree to implement recommended security measures such as enabling two-factor authentication (2FA) where available.

ParaWav AI may disable credentials in its sole discretion, including if we believe you violated these Terms. You consent to our reasonable access to your account for support, security, and enforcement of these Terms.

1.10 Communications Services; Telecom Compliance

The Platform may include communications features such as SMS, MMS, email, and voice capabilities. Carrier fees or usage charges may apply. You acknowledge you are exclusively responsible for communications you send and compliance with laws and carrier rules, including but not limited to: TCPA, TSR, CAN-SPAM, do-not-call laws, 10DLC registration requirements, and international anti-spam/data laws (including GDPR and CASL).

ParaWav AI is a technology platform only and does not create, initiate, or control your message content, timing, or recipients. You are deemed the sender/telemarketer/advertiser for legal purposes. Platform compliance features are tools only and not legal advice.

1.11 Third-Party Services

You may integrate third-party services. You are responsible for enabling, managing, and complying with third-party terms. You authorize ParaWav AI to share necessary data with third-party providers to facilitate integrations. ParaWav AI disclaims liability for third-party services, outages, data loss, or the acts/omissions of third parties.

ParaWav AI may modify the Platform in a manner that affects interoperability and does not guarantee continued support for any third-party service.

1.12 Fair Use; Trials

“Unlimited” features, if offered, may be subject to fair use limits. Excessive or abusive use may result in throttling, pausing, suspension, termination, or a requirement to upgrade. Trial periods may not be used consecutively to avoid payment.

1.13 International Use; Sanctions; Export Controls

The Platform may not be used in embargoed jurisdictions or by sanctioned persons/entities. You agree to comply with applicable sanctions and export control laws. You represent you are not located in, under control of, or acting on behalf of prohibited jurisdictions or restricted parties.

1.14 Artificial Intelligence Acceptable Use

If the Platform includes AI features, your use is subject to our AI Acceptable Use Policy & Disclaimers (Exhibit B). You are responsible for ensuring AI usage is lawful in your jurisdiction and for reviewing outputs before use.

1.15 Domain Names

If the Platform allows domain purchases/transfers via third parties, your use is subject to third-party registrar/provider terms. You agree to comply with domain policies, follow transfer instructions, and understand that DNS/service interruptions may occur during transfers.

1.16 Bug Bounty Program

ParaWav AI does not offer a bug bounty program unless explicitly stated in writing. Unauthorized penetration testing, probing, or security assessment is prohibited. If you believe you have identified a security issue, contact us at [email protected].

2. White Labeling and Resale; MAP Policy

2.1 Resale Restrictions

If you resell access to the Platform or related services, you are fully liable to your customers for their access and use. You are responsible for resolving customer disputes and inquiries. If we determine you are repeatedly failing to provide adequate resolutions, we may terminate your account.

2.2 Minimum Advertised Price (MAP) Policy

If you are authorized to resell, you may not digitally advertise access to any platform package for an effective price below the then-current standard pricing for the same or substantially similar package, as determined by ParaWav AI or our upstream platform providers, where applicable.

The “Advertised Price” may be determined after deduction of coupons, rebates, giveaways, gift cards, and promotional offers that reduce the displayed price. The MAP Policy may not apply in jurisdictions where prohibited by law; however, transmitting below-MAP pricing into jurisdictions where MAP is permissible may violate this policy.

2.3 Lifetime License Restrictions

Subscription access must generally be charged on a recurring basis. Reselling lifetime access for a one-time fee is prohibited unless prior written approval is provided.

2.4 White Label License; Restrictions

Subject to your compliance, we may grant a limited, non-exclusive, non-transferable, revocable license to white label certain aspects of the Platform. You may not represent yourself as an employee of ParaWav AI or imply sponsorship beyond what is contractually granted. You may not direct your customers to contact ParaWav AI for support unless explicitly authorized.

2.5 Suspension and Termination

We may suspend or terminate resale privileges in our sole discretion, with or without notice, if you violate this policy or these Terms.

3. Payment and Taxes

3.1 Fees; Auto-Renewal

You agree to provide accurate billing information and notify us of changes. Use of the Platform is subject to timely payment of fees. Subscription fees are billed in advance on a monthly or annual basis, unless otherwise stated, and will automatically renew unless canceled. By subscribing, you authorize us to charge the payment method on file at renewal.

3.2 Wallets; Rebilling

If the Platform includes a wallet or rebilling functionality, you authorize automatic charges to maintain a positive balance and pay usage-based fees (including communications surcharges). Taxes may be calculated and collected in accordance with applicable law and invoicing practices.

3.3 Late Payments; Disputes

If payment is declined, we may reattempt charges and suspend or cancel your account. If you dispute a charge, you must notify us in writing within 30 days of invoice date. You agree to pay invoiced amounts while a dispute is pending unless prohibited by law.

3.4 Cancellations

You may cancel through your account settings or by contacting support channels we provide. You are responsible for canceling services and remain responsible for fees incurred until cancellation is effective. No refunds are provided for failure to properly cancel.

3.5 Refunds; Nonrefundable Fees

Fees may be non-refundable to the maximum extent permitted by law, including subscription fees and usage-based charges. We may issue credits or refunds at our discretion unless prohibited or required by law.

3.6 Taxes and Government Assessments

Fees exclude taxes unless stated. You are responsible for taxes associated with your use, including sales tax, VAT/GST, and similar assessments. We may calculate and collect taxes as required. You agree we may rely on the billing address you provide for tax determination.

4. Affiliate Program

ParaWav AI may offer an affiliate or referral program subject to separate terms. Participation may require approval. Commissions may be forfeited if we cannot submit payment for any reason and may be subject to applicable laws.

5. Intellectual Property

5.1 Platform Content

The Platform and its content (excluding user contributions) are owned by ParaWav AI and/or its licensors and are protected by intellectual property laws. We grant you a limited, revocable, non-exclusive license to access and use the Platform for business purposes consistent with these Terms.

5.2 Marks

ParaWav AI names, logos, and marks are trademarks/service marks and may not be used without written permission. You may not remove proprietary notices. Third-party marks remain the property of their respective owners.

5.3 User Contributions

User contributions are non-confidential and non-proprietary. You grant us and our service providers the right to use, reproduce, modify, display, and distribute user contributions as necessary to provide the Platform and fulfill obligations under these Terms. You represent you own or control rights to your content and that it complies with these Terms.

5.4 Prohibited User Contributions

You may not post unlawful, threatening, abusive, harassing, deceptive, infringing, or otherwise prohibited content, or content that compromises Platform security.

5.5 Feedback

If you provide feedback, you grant ParaWav AI a perpetual, irrevocable, worldwide, royalty-free license to use it without compensation. You release ParaWav AI from claims related to our use of feedback.

5.6 DMCA / Copyright

If you believe your copyright has been infringed, please contact us at [email protected] with sufficient detail to investigate. We may remove allegedly infringing content and follow appropriate notice-and-takedown procedures consistent with applicable law.

6. Disclaimers

ParaWav AI makes no guarantees that your business will be profitable or that you will make money using the Platform or services. Except as expressly stated, the Platform is provided on an “AS IS” and “AS AVAILABLE” basis, without warranty of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Platform will be uninterrupted, timely, secure, error-free, or that results will be accurate or reliable. You are solely responsible for any damage to your systems or loss of data resulting from use.

The internet and telecom networks are inherently insecure; we are not liable for interception or loss of data in transit. Third-party services are provided at your own risk and any warranties are provided solely by the third party.

We may modify or discontinue the Platform or any features at any time. Some jurisdictions do not allow exclusion of certain warranties; some limitations may not apply to you.

Beta Products

Beta or early-release features are provided “AS IS” and “AS AVAILABLE” without warranties or service-level commitments. Access to beta features may be terminated at any time.

7. Limitation of Liability; Indemnification; Mitigation

Your exclusive remedy and our entire liability, if any, for claims arising out of these Terms and your use of the Platform shall be limited to the amount you paid us for services purchased during the three (3) months before the act giving rise to liability, except where prohibited by law.

In no event shall ParaWav AI be liable for special, punitive, incidental, indirect, or consequential damages, including loss of use, data, or profit, even if advised of the possibility of such damages.

You agree to defend, indemnify, and hold ParaWav AI harmless against demands, claims, actions, damages, liabilities, losses, fees, costs, and expenses (including attorneys’ fees) arising from or related to your use of the Platform, your content, your communications, your customers, your violations of law, and your breach of these Terms.

If the Platform is found to violate a third party’s intellectual property right, we may, at our option, obtain rights for continued use, modify/replace, or require you to cease use.

8. Limitation on Time to File Claims

Any cause of action or claim arising out of or relating to these Terms or the Platform must be commenced within three (3) months after the event giving rise to the claim, regardless of when you knew or should have known. Otherwise, the claim is permanently barred, except where prohibited by law.

9. Injunctive Relief

You agree that a breach of these Terms may cause irreparable harm for which monetary damages are an inadequate remedy, and ParaWav AI may seek equitable relief without posting bond.

10. Waiver and Severability

No waiver is a continuing waiver unless stated. If any provision is held invalid, illegal, or unenforceable, it will be limited to the minimum extent necessary and the remaining provisions remain in full force and effect.

11. Change of Control

ParaWav AI may assign its rights under these Terms at any time without notice. You may not assign your rights without our prior written consent, which may be withheld in our sole discretion.

12. Entire Agreement

These Terms constitute the entire agreement between you and ParaWav AI regarding the Platform and supersede prior understandings. If we enter a separate written agreement with you, that agreement may supplement these Terms. In the event of a conflict, the separate agreement controls to the extent of the conflict.

13. Term and Termination

These Terms remain in effect while you maintain an account. Sections intended to survive termination remain binding after termination.

13.1 Grounds for Termination

ParaWav AI may suspend or terminate access for any reason, with or without notice, in our sole discretion, and without liability to you or any third party. Suspected fraudulent, abusive, or illegal activity may be grounds for termination and reporting to authorities.

13.2 Data After Termination

After termination, access ceases. We may retain account data for a limited period for business operations, recovery, or legal compliance, after which we may delete data in our sole discretion, subject to applicable law.

14. Applicable Law; Binding Arbitration; Class Action Waiver

PLEASE READ CAREFULLY. This section requires binding individual arbitration and limits class actions.

Unless prohibited by law in your jurisdiction, the laws of the State of Texas govern these Terms and disputes, without regard to conflict-of-law principles. Any translations are provided for convenience; the English version controls.

Any controversy or claim arising out of or relating to these Terms shall be settled by binding arbitration administered by the American Arbitration Association under its commercial arbitration rules then in effect. The arbitration provision is governed by the Federal Arbitration Act. Unless otherwise required by law, proceedings shall be held in Dallas, Texas, and judgment on the award may be entered in any court of competent jurisdiction.

Class Action Waiver: All disputes must be arbitrated on an individual basis. Claims of more than one user may not be arbitrated jointly or consolidated.

15. Communications and Contact Information

Notices must be in writing and may be provided by email. Notices to ParaWav AI must be sent to: [email protected].

We may send notices to the email address on file. You agree to keep your contact details current. ParaWav AI will never ask you by email to provide confidential information such as passwords; if you receive such a request, do not respond and notify us.

16. Definitions

• “Communication Surcharges” means applicable carrier/telecom/provider fees related to communications features.
• “Competitor” includes entities offering competing marketing/sales/CRM/automation platforms, as determined in our sole discretion.
• “Feedback” means ideas you provide regarding improvements or new features.
• “Fees” means subscription, usage-based, and other fees associated with the Platform.
• “Information” means data required to create an account and use the Platform.
• “Login Credentials” means usernames/passwords/API keys used to access the Platform.
• “Marketplace” means any third-party application marketplace made available through the Platform (if any).
• “Materials” means your content, trademarks, products, services, and related data you provide or sell using the Platform.
• “Platform” means the websites, apps, services, tools, features, and related offerings made available by ParaWav AI.
• “Platform Account” means the account you create to access and use the Platform.
• “Platform Content” means content owned by ParaWav AI or licensors, excluding user contributions.
• “Services” means the variety of products/integrations made available on or through the Platform.
• “Third Party Services” means third-party services, integrations, and products accessible through the Platform.
• “User Contributions” means content you upload, post, submit, or transmit on or through the Platform.
• “You” means the individual or entity accepting these Terms, including authorized agents/employees.

EXHIBIT A — CODE OF CONDUCT

The following are considered prohibited uses of the Platform. Engaging in prohibited uses is a material breach and may result in immediate suspension or termination:

• Using the Platform in violation of any law or regulation.
• Using the Platform in jurisdictions that prohibit or restrict AI usage (if AI features are used).
• Exploiting, harming, or attempting to exploit or harm anyone.
• Sending unlawful advertising, spam, phishing, or similar solicitations.
• Impersonating ParaWav AI or any person/entity.
• Conduct that restricts or inhibits others’ use of the Platform.
• Conduct that could disable, overburden, or impair the Platform.
• Using robots/spiders/automated means to access the Platform without authorization.
• Introducing malware, viruses, logic bombs, or harmful code.
• Attempting unauthorized access or security compromise.
• Denial-of-service or distributed denial-of-service attacks.
• Child sexual exploitation or abuse content.
• Sexually explicit content.
• Hateful, harassing, violent content.
• Abusive or fraudulent conduct (including scams, spam, phishing, malware facilitation).
• Disinformation campaigns, fake reviews, astroturfing, or impersonation.
• Illegal or highly regulated goods/services content, or activity with high risk of harm.
• Unauthorized practice of law/medicine/finance; unreviewed professional advice where prohibited.
• Critical infrastructure misuse, weapons development, or prohibited military/warfare uses.
• Political campaigning/lobbying in violation of applicable laws.

EXHIBIT B — ARTIFICIAL INTELLIGENCE ACCEPTABLE USE POLICY & DISCLAIMERS

Disclaimers and Acknowledgement of Risk

AI outputs may be inaccurate. AI is an evolving field and may produce content that is incomplete, offensive, or not current. ParaWav AI makes no warranty regarding accuracy, reliability, or appropriateness of AI outputs.

AI outputs do not constitute professional advice (legal, medical, financial, tax, etc.). Consult qualified professionals. AI features are provided “AS IS” and “AS AVAILABLE” without warranties, including merchantability, fitness, and non-infringement.

Your Responsibilities

• You are responsible for reviewing, editing, and validating AI-generated content before use or publication.
• Do not input sensitive personal information, PHI, or confidential information into AI features.
• You agree to indemnify ParaWav AI from claims arising from your AI use, including infringement, defamation, or misinformation.

Acceptable Use

• Do not use AI features where prohibited or restricted by law.
• Do not generate hateful, harassing, violent, or discriminatory content.
• Do not infringe third-party intellectual property rights.
• Do not spread misinformation or engage in fraudulent/deceptive practices.
• Disclose to customers when they are interacting with an AI-based voice or chatbot where legally required.
• Do not use AI features to overload systems or deploy abusive automation (robots/spiders/offline readers) beyond reasonable human behavior.