Order Management System
Custom Order Management System
When orders live in three places, something always slips. We build one order management system that captures every channel, applies your routing and approval rules, and carries each order cleanly to fulfillment.
The short answer
What is Order Management System?
An OMS is the system of record for orders from capture to fulfillment, across every channel you sell on. Built custom, it enforces your routing, approval, and pricing rules instead of a generic order flow.
What we build into your OMS
Unified order capture
Every channel's orders in one queue, one format.
Routing & rules
Route, hold, and approve by your logic — automatically.
Pricing & discounts
Your price tiers, promos, and dealer codes applied correctly.
Fulfillment handoff
A clean handoff to picking and shipping, no re-keying.
Self-serve tracking
Customers track their own orders — fewer status calls.
Customer & dealer views
Accounts see their history, reorders, and status.
Signs your orders need one system
- Orders are re-typed between systems (and mistyped)
- There's no single place to see an order's real status
- Pricing and discount rules are applied by hand
- Customers call because they can't see their own order
Case File · Research Supply — Wholesale Logistics
A clean storefront, a real operation.
ParaWav built Redeye end to end — structured ordering, live inventory, self-serve tracking, and the inventory/orders/fulfillment backend behind it.
- Front + back
- Full website
- Live inventory
- 1 system
FAQ
Order Management System — questions
Can it pull orders from all our channels?
Yes — storefront, phone, wholesale, and marketplaces land in one queue in one format, so nothing is re-keyed.
Will it apply our pricing and discount rules?
Your tiers, promos, and dealer/promo codes are enforced automatically at order time, server-side.
How does fulfillment get the order?
Approved orders hand off straight to picking and shipping on the same system — no copy-paste between tools.
Do customers get tracking?
Yes — self-serve order tracking that cuts the 'where's my order' calls.
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Tell us how your operation runs. We build the software around it.
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